These Terms relate to Bookings made for overnight accommodation at Stow Away Waterloo. They apply to Bookings made in person, over the phone, and online via our website.
In these Terms, We are Stow OpCo Lower Marsh Ltd (Stow), company number 13263346, whose offices are at 7-12 Tavistock Square, London, England, WC1H 9BQ. You are the person making the Booking or staying overnight.
We ask that You read these Terms carefully, so that You are aware of how We provide our services to You, how You may book, amend or cancel a Booking, how Stow conduct their business and other important information.
Stow reserves the right to revise these Terms at any stage without notice, and the Terms posted on the Stow website will be deemed to be the current Terms at any point in time.
A Booking is the reservation made for overnight accommodation at Stow Away Waterloo, inclusive of any other elements defined within the description given for that Booking. You must be at least 18 years old to make a Booking with us and we reserve the right to ask for proof of age to confirm this.
When you submit any information to us, including in connection with a Booking, You must ensure that it is true, accurate, current, and complete in all respects. We will rely on the information You provide.
Should You have any requirements in terms of accessibility, please let us know at the time of making your Booking. We are an unmanned site with a lift to access all floors. Should you prefer to stay in a manned property we respectfully request that you book elsewhere as we do not provide that service. If details are not provided to us at the time of Booking, We reserve the right to cancel the Booking should We be unable to make appropriate provision for a specific need or needs.
If You have a Booking through a third-party agent not controlled by us, there may be alternative terms and conditions which apply to the Booking and you should refer to those terms and conditions should you have any queries.
We offer a range of accommodation tariffs as are noted under.
Stow work with a select range of third-party booking agents such as Booking.com, Expedia and others as Stow may determine from time to time. Stow may or may not, at their sole discretion, extend all rates to third-party sites.
Any cancellations, refunds or amendments to Bookings made via third parties can only be made directly with the third party. Unfortunately, We cannot action cancellations, refunds or amend any reservations made via third party booking agents.
Enquiries for Accommodation Bookings of 5 bedrooms or more, (a group Booking) must be made by telephone or e-mail. Contact details for the property you require are on our website. We will take the details of your Booking and revert quickly with availability and pricing.
A 50% non-refundable deposit is required at the time of booking. The remaining balance is due 1 month prior to arrival, at which point, the whole booking is non-transferable, non-refundable and cannot be amended.
Cancellation Terms may vary in respect of the cancellation notice period and Stow reserve the right to amend the cancellation booking window in line with the size of the group Booking request. This will be confirmed at the time of responding to your enquiry with availability and pricing.
From time-to-time Stow may make specific packages and promotions available through a variety of channels of their choosing.
Any specific Terms associated with these packages and promotions will be detailed alongside the promotion at the time with the Terms setout herein applying in all other eventualities.
Where food, drinks or other items are included in any such package or promotion, any inclusive value, limit or range will be clearly stated. Any other items or surcharges will be charged as advertised.
For the comfort and safety of all guests, we are exclusively non-smoking establishments. If You smoke or we find evidence of You smoking in your room or elsewhere within the property, You will be charged £250 to cover the cost of any cleaning needed.
If the fire alarm is triggered from your smoking, You will be charged £450 as a contribution towards the cost of the fire brigade call out. Stow reserve the right to ask You to vacate the property if You are found to be smoking in any unauthorised location.
You agree to conduct yourself in an orderly fashion, to comply with any request of Stow management and abide by all applicable statutory controls in respect of, but not limited to, health & safety, fire regulations, licensing permissions.
Should You or any member of your party, act in an improper or disorderly way, or refuse to comply with reasonable requests from our team, Stow reserves the right to terminate your stay, restrict access to the property and/or your room, require You and/or your party to leave the property and remove your possessions immediately, or to eject those who are the cause of the disorder. Should this occur, no monies will be refunded.
Stow may prohibit You from coming to our properties in the future.
If You and/or your party leave the property but leave your possessions, Stow reserve the right to gather your possessions together, retain them for up to 7 days and then to dispose of them without further contact with, or any liability to, You or anyone within our party.
Stow operates a zero-tolerance rule to abusive and aggressive behaviour towards all employees, contractors, sub-contractors and other guests.
Children must be supervised by a responsible adult at all times and are the responsibility of their accompanying adult.
We cannot accept any liability whatsoever in the event of an accident due to children playing or running around. We respectively request, for their safety and that of our staff and guests, that children remain under supervision at all times.
We reserve the right to charge You the full cost of rectifying any damage to the property and/or loss of business which has been caused by your deliberate, negligent, or reckless act(s). If such damage is discovered during the stay, it will be drawn to your attention but if discovered after You have departed then we reserve the right to make a charge to your credit/debit card or send an invoice for the costs for payment to the address given at registration.
We will however, make every effort to rectify any damage internally prior to contacting specialists to make the repairs, and therefore will make every effort to keep any costs to a minimum.
In the unlikely event that we are not able to honour your Booking, except for events beyond our reasonable control, then Stow will either:
Events, acts, omissions or accidents which happen beyond our reasonable control include, but are not limited to, flood, earthquake, extreme adverse weather conditions, other natural disasters, acts of terrorism, partial or full cancellation or delay of major public event, fire or interruptions to electric power, gas or water.
Stow reserves the right to cancel your Booking (or any part thereof) if:
If Stow cancel your Booking, a full refund of any monies paid in respect of the Booking will be given, refunded to the card used to pre-pay the Booking.
This refund may take up to 72 hours, though you bank or card issuer may take longer to credit your account and You accept that Stow have no control over this timeframe.
The value of the deposit returned will be the full extent of our liability owing to You.
Cancellation by You will enable Stow to apply cancellation charges in line with the Terms associated with the Booking.
We are responsible to You for foreseeable loss and damage caused by us. If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Booking was made, both We and You knew it might happen.
We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, contractors, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to your Booking.
We are not liable for business losses. We will not be liable to You whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any business-related losses, including without limitation loss of income, sales or revenue; loss of business; business interruption; loss of profits or contracts; loss of anticipated savings; loss of data; loss of reputation and/or goodwill; or wasted management or office time.
We are not liable for events outside our reasonable control. If You suffer loss or damage as a result of events that are outside of our reasonable control, We will not be liable to you.
Where We are liable to our maximum liability to You whether in contract, tort (including negligence) or for breach of statutory duty, our liability shall in no event exceed the amount paid by You to Stow in respect of your Booking, unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
Nothing in this agreement affects your statutory rights.
The liability for guests for their account is not waived and You agree to be held personally liable for any charges incurred during your stay.
In the event of a Booking for more than one room (a group Booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company, or association that fails to pay all or part of such charges.
Items of lost property are gathered and held on site for a period of 7 days. Thereafter they are either discarded or donated to charity, at the discretion of Stow. Please note, we do not contact guests to advise of any items left in rooms or on property and accept no liability for them following your departure.
Stow do not have provision to store firearms at Stow Away Waterloo. Guests travelling with firearms should make provision for safe storage elsewhere in accordance with applicable laws.
Stow reserve the right to amend tariffs throughout its premises, to make changes to its properties, its business and its environs without the prior consent of its customers.
In order to protect all guests and staff, Stow reserves the right to evacuate its premises in the event of a Fire Alarm or other emergency irrespective of whether it is a genuine emergency or not. In any such event, Stow does not accept any liability for any inconvenience caused.
Stow may transfer our rights and obligations under these Terms to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect your rights under the Booking contract. It is probable that communication of such a change will be sent by e-mail to the e-mail address we have attached your Booking.
Changes can occur at any time and Stow respectfully advise that it is your responsibility to ensure that any insurance cover You have provides adequate cover for your needs and for the duration of your stay.
If Stow is prevented or hindered from carrying out its obligations hereunder by circumstances beyond its reasonable control including (without prejudice to the generality the foregoing) government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war, then Stow’s liability to You shall be no greater than the amount paid by You to Stow in respect of your Booking.
If for any reason beyond Stow’s reasonable control, the accommodation reserved cannot be made available to You, Stow reserves the right to substitute similar or comparable accommodation for You and such a substitution shall be accepted by You as satisfactory performance by Stow of its obligations hereunder to provide the accommodation so reserved.
These Terms are governed by English law, and You can bring legal proceedings in respect of your Booking in the English courts.
Version 1.0 — Created 28th May 2026